Terms & Conditions

Terms & Conditions

These terms and conditions govern the sale of goods through our website, tcghits.co.uk (“the Website”), and the agreement between you and us. Please read them carefully before placing an order. By placing an order you confirm that you accept these terms.

1. Who we are

The Website is owned and operated by HiveCore Ltd, a company registered in England and Wales (company number [COMPANY NUMBER]), trading as “TCG Hits”. We sell Pokemon and Disney Lorcana trading-card singles and professionally graded “slab” cards.

You can contact us at:

  • Email: [CONTACT EMAIL]
  • Phone: [CONTACT PHONE]
  • Address: [BUSINESS ADDRESS]

We are not currently registered for VAT, so no VAT is charged on our goods and no VAT number applies.

2. How a contract is formed

When you place an order through the Website you are making an offer to buy goods from us. We will send you an acknowledgement email confirming that we have received your order; this does not mean your order has been accepted.

A binding contract between you and us is formed only when we send you an email confirming that your order has been dispatched. If we are unable to accept your order, we will contact you and arrange a full refund of any sum you have paid.

Please check the details of your order carefully before submitting it, as each of our items is an individual card and stock is limited.

3. Prices and payment

The price of the goods is the price shown on the Website at the time you place your order. Prices are in pounds sterling (GBP) and include all applicable charges. Delivery charges, where they apply, are shown separately at checkout.

We take care to ensure that all prices are accurate. If we discover an error in the price of goods you have ordered, we will contact you to ask whether you wish to continue at the correct price or cancel the order.

Payment is taken at the time of ordering. We accept card payments via Stripe, including Visa, Mastercard and American Express. All payments are processed securely by Stripe. We do not see or store your full card details.

4. Stock and availability

Our items are singles and graded cards, and in most cases only one of each item is available. All orders are subject to availability. Although we make every effort to keep our stock information up to date, occasionally an item may become unavailable after you have ordered it.

If we are unable to supply an item, we will let you know as soon as possible and will not charge you for it, or will refund you in full if payment has already been taken.

5. Delivery

We deliver to addresses within the United Kingdom only.

  • Orders are dispatched within 1-2 working days.
  • Delivery is by Royal Mail (tracked), with an estimated delivery time of 2-3 working days after dispatch.
  • Postage is free on orders of £20 and over. For orders under £20, a flat delivery charge of £2.99 applies.

Risk in the goods passes to you on delivery. Full details are set out in our Delivery policy, which forms part of these terms.

6. Cancellations and returns

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason from the moment you place it until 14 days after the day you receive the goods.

  • To cancel, simply email us at [CONTACT EMAIL].
  • After cancelling, you have 14 days to return the goods to us.
  • We will refund you within 14 days of receiving the goods back, or of receiving proof that you have returned them, whichever is sooner.

Where you cancel because you have changed your mind, you are responsible for the cost of return postage, and the goods must be returned in their original condition. Returns should be sent to [BUSINESS ADDRESS]. Full details are set out in our Returns policy, which forms part of these terms.

7. Faulty, damaged or incorrect goods

Your legal rights under the Consumer Rights Act 2015 are not affected by these terms. Goods we supply must be as described, fit for purpose and of satisfactory quality.

If an item you receive is faulty, damaged or not what you ordered, please contact us at [CONTACT EMAIL]. In these cases we will cover the cost of return postage and will provide a full refund or a replacement.

8. Limitation of liability

We take reasonable care to dispatch orders on time and to package them appropriately. Where an order is delayed, lost or misrouted in transit, we will investigate with the courier and, where appropriate, resend the goods or provide a refund.

Our total liability to you in connection with any order is limited to the value of that order. Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud, or for any of your statutory rights as a consumer.

9. Governing law

These terms and any contract formed under them are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those in force on the date you place it. Please review these terms each time you shop with us.