Returns & Cancellations

We want you to be happy with your purchase. This page explains your legal right to cancel, how to return an item, and what happens if something arrives faulty, damaged or incorrect. These rights apply in addition to your statutory rights and are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason, without giving a reason and without penalty. This right runs from the moment you place your order until 14 days after the day you receive the goods.

Before dispatch: if you change your mind before we have sent your order, contact us as soon as possible and we will cancel it and refund you in full.
After you receive the goods: you have 14 days from the day after delivery to tell us you wish to cancel.

How to cancel or amend an order

To cancel, please email us at [CONTACT EMAIL] with your order number and let us know that you wish to cancel. You may use a clear statement in your own words; a cancellation form is not required.

If you need to amend an order, such as changing a delivery address or an item, please email [CONTACT EMAIL] as quickly as possible. We can usually make changes while your order is still being prepared, but once an order has been dispatched we may not be able to alter it.

Returning your goods

After you have told us you are cancelling, you have 14 days to return the goods to us. Please send them to our returns address:

[BUSINESS ADDRESS]

Goods must be returned in their original condition, including any packaging, sleeves, cases or protective materials.
Please pack items securely to protect them in transit, as you are responsible for the goods until they reach us.
We recommend using a tracked service and keeping your proof of postage, as we may ask to see it.

Who pays for return postage

Change of mind: you are responsible for the cost of returning the goods to us.
Faulty, damaged or incorrect items: we cover the cost of return postage in full (see below).

Refunds and how long they take

Once we have received the returned goods back, or you have provided proof that you have sent them, we will process your refund within 14 days. Refunds are made to the original payment method used at checkout.

Where free postage did not apply, we will refund the standard delivery cost you paid on your original order. We are not required to refund any extra cost if you chose a more expensive delivery option than our standard service.
We may reduce your refund to reflect any loss in value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and condition.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015 the goods we supply must be as described, of satisfactory quality and fit for purpose. If an item arrives faulty, damaged in transit, or is not what you ordered, you are entitled to a remedy and you do not lose this right by opening or inspecting the item.

Please email [CONTACT EMAIL] as soon as possible, including your order number and, where you can, a photograph of the fault or damage.
We will arrange for the item to be returned to us at no cost to you and cover any return postage.
You will be offered a full refund or a replacement, as appropriate.

If you have any questions about a return or your rights, please contact us at [CONTACT EMAIL] or call [CONTACT PHONE] and we will be happy to help.